“My dog has a bad experience at a groomers when she was a puppy she is 5 years old now and hadn't been to a groomer since . Took her to soapy pawz tod.
This customer's dog came in matted to the skin. We try our best to explain the difficulty in remove matting this bad, but some customers don't understand. Mats to the skin don't just sit there, they pull at the skin and are very uncomfortable for the dog. I personally spoke to my employees (all present during this customers visit) and I believe there is truth and exaggeration in this customers review. Yes we tried to explain about dematting his dog and we did charge him a demat fee. But, he did not understand his dog would like after dematting and was verbally abusive to my staff. Our mission statement is to provide the best grooming for dogs with care and compassion, and I personally stand by that every day. Mike: owner Soapy Puppy
This is a communication issue. The customer did not understand what my staff was telling her. The dog had been in our shop for five hours and had to shaved down due to severe matting. My staff spent a great deal of time dematting her dog. Then we bathed her dog, including a free microtek bath for where the mats had irritated the skin. When the customer called the groomer had not put the dog on the table to complete the groom (clean up stray hairs, clip nails, etc.). We DID NOT spend ONLY 22 minutes on this customers dog. I believe Liz was calmly trying to explain the grooming process(remove mats, bathe, dry, and finish), but this customer refused to listen (per other employees present at the time). We always strive to do the best the for the dogs and their owners and will continue to do so. Mike: owner Soapy Puppy
I only trusted Liz to groom my dogs when she worked at Soapy Puppy.
Dog Spa, The Soapy Dog, Hair Club For Pets, Happy Puppy Grooming.
I only trusted Liz to groom my dogs when she worked at Soapy Puppy. Since Soapy Puppy closed down, Liz is now grooming at Puppy Fresh, so of course we go there now. We've never found such a loving and caring groomer until Liz.I'm very particular about where my Westie gets groomed. Most groomers make my Westie look like a Schnauzer (shaved back, etc.). After meeting with Sandy, the owner, I decided to take a chance (her logo is her own westie dog). WOW WOW WOW! Besides having the perfect groom on my dog, Soapy Puppy also uses all natural products. My westie is prone to allergies & chemicals aggravate the situation. They also comforted me by not using heat dryers in their business. I'm VERY impressed with this business and the quality of care given to the pets and owners. My westie, Dolly, is impressed with the doggie bakery. We will be back every month for a clip and treat!